Shipping policy

 

Shipping Policy

Thank you for shopping with PrintPlants.com! Here's everything you need to know about how we get your order to you.

1. Processing Time

All PrintPlants products are 3D-printed and carefully inspected before shipping. Please allow [3–5] business days for your order to be processed and prepared for shipment.

Orders placed on weekends or holidays will begin processing the next business day.

2. Shipping Rates & Delivery Times

Shipping Method Estimated Delivery
Standard Shipping 5–7 business days
Expedited Shipping 2–3 business days
Overnight Shipping 1 business day

Delivery times are estimates and begin once your order has shipped, not when it was placed.

3. Domestic Shipping (United States)

We ship to all 50 US states including Alaska and Hawaii.

4. International Shipping

We currently ship to select international destinations. International shipping rates and delivery times are calculated at checkout based on your location.

Please note:

  • International orders may be subject to customs duties, taxes, or import fees
  • These charges are the responsibility of the customer
  • PrintPlants is not responsible for delays caused by customs processing

5. Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to monitor your delivery through the carrier's website.

If you haven't received a tracking email within [5] business days of placing your order, please check your spam folder or contact us at Hello@PrintPlants.com.

6. Shipping Carriers

We ship using trusted carriers including:

  • USPS
  • UPS
  • FedEx

The carrier used for your order will depend on your location and selected shipping method.

7. Address Accuracy

Please double-check your shipping address at checkout. PrintPlants is not responsible for orders delivered to an incorrect address provided by the customer.

If you notice an error in your address after placing your order, contact us immediately at Hello@PrintPlants.com. We'll do our best to correct it before the order ships, but we cannot guarantee changes once processing has begun.

8. Lost or Stolen Packages

If your tracking shows delivered but you haven't received your package:

  1. Check around your property and with neighbors
  2. Contact the carrier directly with your tracking number
  3. Reach out to us at Hello@PrintPlants.com and we'll do our best to help

PrintPlants is not responsible for packages confirmed as delivered by the carrier. However, we'll always try to find a fair solution.

9. Damaged in Transit

If your order arrives damaged, please contact us within 7 days of delivery with:

  • Your order number
  • A photo of the damaged item and packaging

We'll send a replacement or issue a refund promptly. No need to return the damaged item.

10. Contact Us

Have a question about your shipment? We're happy to help!

📧 Hello@PrintPlants.com

🌿printplants.com