Refund policy
Return & Refund Policy
At PrintPlants, we take pride in the quality of every piece we create. If you're not completely satisfied with your purchase, we're here to make it right.
Returns
We accept returns within 30 days of the purchase date. To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging
- Accompanied by proof of purchase (order number or receipt)
To start a return, contact us at Hello@PrintPlants.com with your order number and reason for return. We'll respond within 1–2 business days with instructions.
Refunds
Once we receive and inspect your returned item, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5–7 business days.
Please note that original shipping costs are non-refundable.
Damaged or Defective Items
If your item arrived damaged or defective, please contact us within 7 days of delivery with a photo of the damage. We'll send a replacement or issue a full refund at no cost to you — no need to return the item.
Non-Returnable Items
The following cannot be returned:
- Custom or personalized orders
- Items returned after the 30-day window
- Items showing signs of use or damage caused by the customer
Exchanges
We don't offer direct exchanges at this time. If you'd like a different item, return your original purchase for a refund and place a new order.
Late or Missing Refunds
If you haven't received your refund after 7 business days, please:
- Check your bank account again
- Contact your credit card company — processing times vary
- If you've done both and still have no refund, reach out to us at Hello@Printplants.com.
Contact Us
Questions about a return or refund? We'd love to help.
📧 Hello@PrintPlants.com